How it works


Concern: You're a manager, running a successful restaurant, but lately you've been getting complaints about either an employee or particular dish; or perhaps you just want to help maintain your excellent customer service and hospitality with a review check-up. Maybe you are getting ready to launch a new food product to the market and need a "real person's" point of view and candid feedback. Regardless of your reviewing needs, The Walking Fork is here to shed some light on consumer opinions and areas that can be improved upon.

Solution: We're here to help. Let the Walking Fork discretely visit your place of business as a guest, or sample your product, to give you a glimpse of what the general public sees and experiences. With a detailed report and optional follow-up meeting, The Walking Fork will give you the feedback and insight that will help you make positive changes or upgrades in your business or product.

Getting Started:
  • Fill out the contact form ​and we will get in touch with you shortly to schedule a call or in-person appointment.
  • Client will agree to maintain The Walking Fork's anonymity.
  • After details are received and visit/review dates and terms are agreed upon, we will invoice your company for the initial 2-hour visit fee to begin our review.
  • Once payment is received and the review is complete, you will receive a detailed report (digitally/and/or on paper), with an optional in-person follow-up session to go over any issues or to schedule an additional review.
  • If you are pleased with your review, we hope you'll share our service with others (referrals receive 20% off next review).
Fees:
  • $40 hourly (2 hour minimum); most reviews from product/location visit to completed written report average between 3-4 hours. An estimated time commitment will be agreed upon and any overages will be presented to client prior to billing.
  • Reimbursement for total cost of food/beverage bill (without gratuity) and any valet or coat check if necessary (if no free parking is available) will be required prior to review delivery. As a professional courtesy, a 15% minimum gratuity will be given to all service staff, regardless of review outcome. 
  • A package of 5 reviews is available at a discounted price of $30 hourly (2 hour minimum)


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